Position Summary
Develops operational reports, KPI dashboards, trend analysis, executive summaries, and contract performance reporting.
Key Responsibilities
- Produce scheduled service reports.
- Track SLA/KPI compliance metrics.
- Analyze incident trends and recurring issues.
- Maintain audit-ready records.
Required Qualifications
- 3+ years in IT operations reporting or service analytics.
- Strong Excel, Power BI, or Tableau skills.
Preferred Certifications
- ITIL Foundation
- Power BI Certification
Job Category: Analyst
Job Type: Full Time
Job Location: Remote