Position Summary
Manages the incident management platform, workflow automation, escalation paths, and customer portal administration.
Key Responsibilities
- Configure and maintain ticketing workflows.
- Support City self-service access requirements.
- Automate escalations and notifications.
- Generate operational dashboards.
Required Qualifications
- 3+ years administering ITSM platforms.
- Experience with ServiceNow, Jira Service Management, or similar tools.
- Knowledge of ITIL incident management processes.
Preferred Certifications
- ITIL Foundation
- ServiceNow Administrator
Job Category: Admin
Job Type: Full Time
Job Location: Remote